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Neewer Ring Light FAQs

Do you ship to worldwide now?

  • Yes, we now ship worldwide, including the following countries:
  • United States,United Kingdom,Germany,France,Spain,Italy (FREE SHIPPING AREA)
  • Belgium, Luxembourg, Netherlands, Portugal, Ireland, Austria, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, and Sweden. (PAID SHIPPING AREA)

How long can I get it?

  • Now we provide FREE SHIPPING for all orders in the USA, the shipping time is around 4 to 6 business day but could be up to 10 business days.
  • When shipping within the EU, your order will arrive within 7 to 15 business days based on your location.
  • In many areas, Saturday and Sunday delivery may be available. Otherwise, our shipping methods apply to business days only, not weekends or holidays.

How do I track my package after it has been shipped?

  • As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website. Click here to track your package.
  • Or you can log into your account and get the tracking number and link directly.

What is your return policy?

  • 30-Day Money-Back Guarantee for the items in the original package.
  • We accept products to be returned for a full refund for any reason within a month from the order date if the item is brand new in the original package. All returned items must be in brand new condition, in their original unaltered box and must include all packing material, warranty cards, manuals, and accessories.

I cannot find answers to my questions, how do I reach customer service?

  • Pls contact with our email customer service which is service@neewer.com.